{"id":39,"date":"2026-06-29T17:10:09","date_gmt":"2026-06-29T17:10:09","guid":{"rendered":"https:\/\/romonavibes.com\/?page_id=39"},"modified":"2026-06-29T17:10:09","modified_gmt":"2026-06-29T17:10:09","slug":"refund-cancellation-policy","status":"publish","type":"page","link":"https:\/\/romonavibes.com\/?page_id=39","title":{"rendered":"Refund &amp; Cancellation Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Refund &amp; Cancellation Policy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Romona Vibes wants every customer to have a clear and professional experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Because many Romona Vibes services are custom, personalized, or made-to-order, refunds and cancellations depend on the type of order and how much work has already been completed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Custom Songs and Ghostwriting<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Custom songs and ghostwriting projects require time, writing, planning, and creative work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A deposit may be required before work begins.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once writing or creative work has started, deposits may be non-refundable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a customer cancels before work begins, refund options may be reviewed based on the payment status and project details.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Major changes, new story details, complete rewrites, or style changes after work has started may require an additional fee.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bouquets<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Custom rose bouquets are made through a trusted gift partner.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Because bouquets require materials, flowers, planning, and vendor preparation, refunds may be limited once the order has been confirmed or materials have been purchased.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bouquets should be ordered at least 3 to 5 days in advance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Last-minute bouquet orders may be accepted depending on availability.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Colors, flowers, decorations, and final appearance may vary based on season, availability, and custom details.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Money Gift Cakes<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Money Gift Cakes require planning, real money, materials, decorations, and vendor preparation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Money Gift Cakes require up to 3 days\u2019 notice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once a Money Gift Cake order is confirmed and preparation has started, refunds may be limited or unavailable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Money Gift Cakes are decorative gift arrangements and are not edible cakes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Gift Packages<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Song + gift packages may include custom songs, bouquets, Money Gift Cakes, Spanish or bilingual options, ASL services, or other personalized details.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Because these packages may involve multiple services and vendors, refund eligibility depends on which parts of the order have already started, been purchased, or been completed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Rush Orders<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rush orders may require additional fees.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rush fees may be non-refundable once work begins because time is reserved and prioritized for the customer\u2019s project.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cancellations<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should contact Romona Vibes as soon as possible if they need to cancel or change an order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cancellation requests can be emailed to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">contact@romonavibes.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include your name, order details, and reason for cancellation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Delivery or Pickup Issues<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery and pickup options depend on availability, service area, vendor schedule, and customer-provided information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Romona Vibes is not responsible for delays caused by incorrect addresses, late responses, weather, vendor delays, flower availability, technical issues, or circumstances outside of our control.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Final Review<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds, credits, or changes may be reviewed case by case.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Romona Vibes will make reasonable efforts to communicate clearly and handle customer concerns professionally.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Cancellation Policy Romona Vibes wants every customer to have a clear and professional experience. Because many Romona Vibes services are custom, personalized, or made-to-order, refunds and cancellations depend on the type of order and how much work has already been completed. Custom Songs and Ghostwriting Custom songs and ghostwriting projects require time, writing, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-39","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/romonavibes.com\/index.php?rest_route=\/wp\/v2\/pages\/39","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/romonavibes.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/romonavibes.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/romonavibes.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/romonavibes.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=39"}],"version-history":[{"count":1,"href":"https:\/\/romonavibes.com\/index.php?rest_route=\/wp\/v2\/pages\/39\/revisions"}],"predecessor-version":[{"id":40,"href":"https:\/\/romonavibes.com\/index.php?rest_route=\/wp\/v2\/pages\/39\/revisions\/40"}],"wp:attachment":[{"href":"https:\/\/romonavibes.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=39"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}